Return Policy

1. Order Cancellation

Orders can be cancelled as long as the request is submitted before the order enters the preparation or shipping stage.

If a cancellation request is approved before processing begins, a full refund will be issued to the original payment method.

Once an order has already been shipped, it can no longer be cancelled.

2. Return Requests

Customers may request a return within 14 days after receiving the item.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The product must not have been used

  • The item must remain in the same condition as when it was received

  • The product must be returned in its original packaging

3. Proof of Purchase

A valid purchase record must be provided before a return request can be processed.

Accepted documentation may include:

  • Order confirmation email

  • Payment receipt

  • Order number or transaction reference

4. Return Authorization

Products should not be returned without prior approval from customer support.

After the return request has been reviewed, detailed instructions and the appropriate return address will be provided.

To request return authorization, please contact customer support.

Email
service@gllowiva.com

5. Responsibility for Return Shipping

Customer-Initiated Returns

If a return is requested for personal reasons—such as ordering the wrong item or deciding that the item is no longer needed—the customer will be responsible for the return shipping costs. The amount will depend on the shipping carrier used.

Damaged or Incorrect Items

If the received item is damaged, defective, or incorrect, the return shipping cost will be covered and will not be charged to the customer.

6. Shipping Fee Policy

No restocking fees will be charged.

Shipping fees, where applicable, will only be applied once and will not be duplicated during the return or refund process.

7. Refund Review and Processing

After the returned item has been received and inspected, a confirmation will be sent indicating whether the refund has been approved.

Processing Time

If the return is approved, refunds are generally processed within 5–7 business days.

Refund Method

Refunds will be issued using the original payment method used during the purchase. Depending on the payment provider or bank, additional processing time may be required before the refund appears in the account.

8. Delayed or Missing Refunds

If the refund has not yet appeared, please consider the following steps:

  • Check your bank account again

  • Contact your credit card provider, as refunds may take several business days to process

  • Contact your bank, since additional processing delays may occur

If the refund is still not visible after completing these steps, please contact customer support.

Email
service@gllowiva.com

9. Contact Information

For questions regarding returns, refunds, or related policies, customer support can be contacted through the following channels:

Email
service@gllowiva.com