Order Processing
After an order has been successfully submitted, preparation and fulfillment generally begin within approximately 5 business days.
Once the package has been dispatched, delivery typically takes between 10โ20 business days, depending on the destination country, shipping carrier, and local delivery conditions.
Please be aware that international shipments may occasionally experience delays due to customs procedures, transportation issues, or other circumstances outside normal operational control.
Order Tracking
When your order has been shipped, a confirmation email containing the tracking number will be sent to the email address provided during checkout.
This tracking number can be used on international parcel tracking websites to follow the shipmentโs progress and delivery status.
Shipping Fees
A flat shipping fee of $2.99 USD applies to eligible orders.
In certain situations, shipping costs may differ depending on the destination, carrier requirements, or specific logistical arrangements.
Shipping Destinations
Shipping services are available to most countries and regions worldwide.
If delivery to a specific location is not possible, you will be informed promptly. In such cases, appropriate solutions may be arranged, including order adjustments or a refund if necessary.
For questions regarding shipping availability in your area, please contact customer support.
Email
service@gllowiva.com
Address Changes
If you need to modify the delivery address after placing an order, the request must be submitted before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this time, the order may already be in processing or shipping preparation, and address changes may no longer be possible.
To request an address update, please contact customer support.
Email
service@gllowiva.com
Shipping to a Different Billing Address
Orders can be delivered to an address that is different from the billing address linked to the payment method.
Please ensure that the shipping information entered during checkout is accurate and complete to avoid potential delivery delays.
Shipping Methods and Fulfillment
Orders are processed and shipped during normal business days only, excluding weekends and public holidays.
Orders placed on Saturdays or Sundays will usually begin processing on the next business day.
Products may be shipped from fulfillment facilities located in Hong Kong or from international partner logistics centers, depending on inventory availability. This helps ensure efficient delivery to customers in different regions.
Contact Information
For inquiries regarding shipping, delivery updates, or logistics concerns, customer support can be reached through the following contact details:
Email
service@gllowiva.com